Rural Residents Face April 30 Water Shutoff

epcor water hauling station map

UPDATE April 27: Phoenix announced it would extend its deadline to shut off the supply of hauled water to rural residents.

A water-hauling station to serve residents of New River and Desert Hills will be operational by the end of July, the utility EPCOR now says. But in this months-long saga, rural residents now face, yet again, a gap in their water supply. The City of Phoenix plans to shut off the supply of hauled water for some 1,500 rural residents April 30.

EPCOR got a green light from the Army Corps of Engineers for the oft-delayed project, to build the filling station on a leased acre of land at the eastern edge of Anthem. The Army Corps had held up the project because the land was in a flood control area and designated as Natural Area Open Space (NAOS). The Corps recently waived the rule so the project can proceed, according to EPCOR.

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“We’re moving forward,” EPCOR spokesperson Rebecca Stenholm told North Phoenix News today. “We haven’t started construction yet, but we’re looking at completion … by the end of July.”

Will Phoenix Extend the Deadline?

District 3 Supervisor Bill Gates, who has been among various individuals and groups working on  a solution since last fall, sent a letter today to Thelda Williams, Vice Mayor of Phoenix, asking for another extension.

“EPCOR has been willing to continue to go above and beyond its responsibilities and expend time and resources to find a solution to provide much-needed water to the community,” Gates wrote. “I am writing to ask the city of Phoenix and Phoenix Water Department to consider an extension.”

So far, Phoenix officials have not committed.

“The City of Phoenix is assessing and monitoring the current situation,” said Stephanie Bracken, spokesperson for the City of Phoenix Water Services Department. “We will make any decisions regarding a deadline extension at the appropriate time.”

What’s at Stake

The project was conceived last fall when homeowners in New River and Desert Hills learned Phoenix planned to stop allowing water haulers to use city hydrant water for delivery outside the city. Up to 1,500 of the nearby rural residents are said rely on trucked-in water, and more may need it in the future as wells continue to dry up amid a 21-year statewide drought.

It’s a déjà vu moment. When EPCOR committed to building the water-hauling station, Phoenix held out until the 11th hour—until EPCOR determined a completion date—then extended its original shutoff deadline from Dec. 31, 2017 to April 30, 2018.

If Phoenix doesn’t extend the deadline this time, “residents reliant on hauled water face a difficult challenge: pay two to three times more than they are currently paying to receive hauled water from water haulers or find ways to be even more efficient and reduce their water consumption,” said Julie Elliott, president of New River/Desert Hills Water, a grassroots group that has been working on a solution since September.

“The residents of our area are frugal with their water resources, and they manage to survive on much less water than other areas of the Valley,” Elliott told North Phoenix News today. “The harsh reality is that the increased costs may be out of reach for many residents of New River and Desert Hills and the communities may need to come together to help those in need. We are cautiously optimistic, however, that the City of Phoenix will work with the community to extend the water hauler permits until EPCOR is able to complete construction of the hauling station.”

See images of the project below.


June 1, 2017 Phoenix notifies water haulers that after Dec. 31 hydrant water can no longer be trucked to rural homes.

Aug. 10 In&Out/North Phoenix News article reveals Phoenix’s planned shut-off, attributed to a city code that forbids hydrants to be sources of potable water.

Sept. 14 In&Out/North Phoenix News analysis shows the aquifer under New River and Desert Hills has been declining for decades and wells are going dry.

Sept. 19 A community meeting of about 150 rural homeowners seeds formation of the grassroots group New River/Desert Hills Water.

Sept. 24 New River/Desert Hills Water holds its first meeting. Within days, county and state officials and EPCOR are engaged in finding solutions.

Oct. 12 Anthem Community Council holds a special meeting to discuss EPCOR’s proposal for a water-hauling station on Anthem property.

Nov. 15 Anthem Community Council votes to approve EPCOR’s proposal, but adds a two-week waiting period before it becomes effective. 

Nov. 21 Complains from some Desert Hills residents lead to EPCOR hitting the pause button on the whole project, awaiting a unified signal from the community.

Dec. 8 A City of Phoenix official hints it might reconsider extending the shutoff deadline, and after consultation with EPCOR sets a new deadline of April 30.

Feb. 13 After Anthem officials see first draft of EPCOR’s site plan and council members walk the site, theutility is asked to make modifications, and a meeting is set for Feb. 22 to hopefully render a decision.

Feb. 22 Anthem approves EPCOR’s plans.

April 3  EPCOR reveals that the project hits a permitting snag with the Army Corps of Engineers and it won’t be completed by April 30.

Late April EPCOR announces permits are in hand and the project will be completed by the end of July, 2018.

water hauling station entrance
Rendered view of the entrance to the planned water-hauling station as seen from Desert Hills Drive, looking north. Images courtesy EPCOR
water hauling station from maricopa trail
Rendering of the station looking south from the Maricopa Trail, which runs east-west just south of Meridian Drive in Anthem and will be moved slightly north to accommodate the project.
epcor water hauling station site plan
Plans call for two water-filling stations, accessed via Desert Hills Drive. Click to enlarge.
water hauling station
Rendering of the station looking south from Meridian Drive in Anthem.


Here’s a sneak peek at some of the homes we have “coming soon” in this incredibly tight market:

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Call or Text 623-297-2557 to Learn More

Robert Roy Britt
NoPho resident Robert Roy Britt has written for In&Out publications since its inception in 2005. Britt began his journalism career in New Jersey newspapers in the early 1990s. He later became a science writer and was editor-in-chief of the online media sites and Live Science. He has written four novels. Email the author.
Robert Roy Britt on Email

Robert Roy Britt

NoPho resident Robert Roy Britt has written for In&Out publications since its inception in 2005. Britt began his journalism career in New Jersey newspapers in the early 1990s. He later became a science writer and was editor-in-chief of the online media sites and Live Science. He has written four novels. Email the author.

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